Betty’s Water Leak in Glen Waverley
Published in Case Studies, 7th Jan 2020
Betty is a long term client who has trusted O’Shea Plumbing for many years. Over these years O’Shea Plumbing has completed a variety of work for Betty including clearing sewer and stormwater blockages, renewing sections of stormwater, changing tap washers to fix leaking taps and general work on the roof to name a few.
On this occasion, Betty called the Mt Waverley office complaining of a water leak coming from her roof and very poor flow coming from her hot water unit. Jarett (O’Shea Plumbing Service Manager) arrived promptly and jumped up into the roof space to investigate the cause. He very quickly found that Betty was running two old gravity fed hot water heaters and the leak was coming from there.
Jarett gave options for Betty to choose how she would like O’Shea Plumbing to fix this issue. All options were given to Betty with a fixed price so there would be no nasty surprises at the end of the works.
Betty chose not to fix the old unit, instead opting for a new continuous flow hot water heater. She was fully informed by Jarett that this option would include adding a new section of gas pipe to provide enough gas for it to work correctly. Betty agreed and Jarett booked her in for the next day.
The next day Andrew and Jeremy (Plumbers from O’Shea Plumbing) arrived onsite with Jarett who gave them the brief of what had to be done. Whilst they were doing this the Plumbers Co-op in Mitcham arrived with all the materials needed to complete this job.
Andrew and Jeremy split up to divide and conquer this job. Jeremy ran all the gas piping from the gas meter to the new hot water heater where Andrew had installed and hooked up the water inlet and connected the hot water to the existing hot water pipes.
To ensure the old units wouldn’t cause further issues, Andrew spent most of the afternoon in the roof space decommissioning the old gravity fed hot water heater and connecting up all the hot water pipes to remove the old hot water heater from the plumbing.
After a hard days work the boys got the job done and Betty and her daughter were very happy that A) the leak had stopped and B) they would now have better flow coming from the hot taps.
For quality plumbing with a 100% satisfaction guarantee, contact the professionals at O’Shea Plumbing to get a fixed quote for your plumbing needs. Call (03) 9888 2887 today!