Hot Water Heater in Hampton
Published in Case Studies, 20th Jan 2020
In need of a plumber, Ian found the phone number for O’Shea Plumbing on a sticker located on the old Hot Water Unit. He then checked review forums on the internet which helped influence his choice to call O’Shea Plumbing (take a look for yourself to see the reviews left by some of our satisfied clients on Google, Facebook and Product Review). Within a couple of hours of making the call, Andrew arrived to investigate the Hot Water Unit (HWU) which was not working.
Andrew checked the age of the unit, water pressures and asked Ian a few questions which painted a picture of what Ian wanted and the expectations he had of O’Shea Plumbing.
Andrew provided Ian with options to replace the HWU, as the existing unit was well over 20 years of age. After discussing the options, Ian decided he wanted to install a new HWU. Despite the recently warm weather consisting of multiple days over 30 degrees, Ian wanted the new HWU as soon as possible. This was no issue for O’Shea Plumbing to arrange.
Andrew rang up the O’Shea Plumbing Mt Waverley office and arranged for one of his colleagues to cover his other job for that day. Once this was done Andrew called the Plumbers Co-op in Mitcham to order the required material. Unfortunately, the Mitcham branch could not deliver to Hampton, but Pat from the Plumbers Co-op told Andrew to give him 5 minutes to organise an alternative.
Pat returned a phone call and said they have a driver from the Footscray store going to Brighton who could pick up the material from the Cheltenham store and drop it off to Andrew within 1.5hrs. While he waited for the delivery, Andrew completed a pressure test on the existing gas line, to check for gas leaks, measured water pressures, drained and removed the old HWU.
Once the HWU arrived Andrew went about installing the new HWU, including adding a ball-type valve to be able to isolate their back-up electric HWU which was purchased in 1997 when there was a gas fire and the City of Melbourne was without natural gas for about two weeks.
Andrew also installed a limit valve set to 500KPA on the HWU to protect the unit.
Ian was very happy that his needs were met and his family could have a warm shower in the morning before work.
O’Shea Plumbing offers maintenance and repairs, as well as assistance when you’re picking and installing new hot water systems. Contact us today for a fast quote or call (03) 9888 2887.