The O’Shea Way – because you don’t become the best plumbers in Melbourne by accident

Our process helps us understand your needs and exceed your expectations.


We strive to be the best local plumbers in Melbourne. That means we don’t just complete your plumbing job and hand you an invoice. We deliver a comprehensive plumbing service that’s efficient, reliable and personalised. 

Our process has been refined over 40 years and is underpinned by our strong family values of honesty, integrity and accountability. We consider it a privilege to be welcomed into homes and businesses across Melbourne. That’s why we always deliver the five-star plumbing services you deserve. 

How it works

  • We listen to your needs. 
  • We pair you with the perfect plumber for the job.
  • You book an appointment at a time that suits you.
  • Your experienced plumber shows up prepared and on time. 
  • We take a close look at your plumbing problem.
  • We also look at how your home can operate more efficiently to prevent problems in the future. 
  • We provide all the expert advice and information you need to make a decision. 
  • We chat about the latest advancements in the plumbing industry. 
  • You get a fixed price quote with different options for permanent solutions.
  • You give us the thumbs up to start work. 
  • If it’s a simple job, we might be able to do it on the spot. If it’s more complex, we lock in a convenient time to return. 
  • Your job is completed with a quality guarantee and minimal disruption to you and your family. 
  • Something not perfect? We come back and fix it free of charge.
  • We provide ongoing support when you need it. 
  • Your confidence in plumbers is restored because you got the experience you deserve. 

When clients call us the best plumbers in Melbourne, it makes our day.