This case study shows that O’Shea Plumbing is your local ‘go to’ for any plumbing issues – even when these occur outside of normal business hours. Just take, for instance, the following real-life story as solid proof.
Recently, ‘Les’ called us at our office in Mount Waverley, Vic to get assistance with a problem with his toilet flushing. He had noticed that water was running onto the floor every time he operated the cistern.
Our response at O’Shea Plumbing was characteristically prompt. Our owner ‘Lawrie’ quickly dispatched one of our plumbers ‘Richard’ to the client’s site in Bentleigh East, VIC in order to fix the leaking toilet. Richard took the time to explain what was involved in the job, detailing in ‘layman’s terms’ what would be the likely course-of-action, and the potential risks in removing toilets. He issued quotes to Les, which were happily accepted.
In no time at all, Richard removed the toilet, paying due care to keeping the entire system intact and in good condition. He was also careful with the surrounding walls and bathroom door – as not to dent or scratch them. He replaced the rubber (that was allowing for leaks) with a new ‘50mm pan cone’ rubber and installed the toilet in its original position. He applied silicone around the base of the pan.
Richard had found that the toilet had not actually been screwed in properly when he first arrived and inspected it, so he spent that little extra time in order to screw the base of the pan to the floor (the toilet was now fixed to the floor properly and unlikely to move over time).
The team at O’Shea plumbing were so thrilled to receive Les’ glowing review. He reviewed us on Google with a five out of five-star rating, stating that he was very happy with our service and results. He said “Richard had a friendly approach and explained everything he was going to do very well, so I knew what was involved from the start. I am very happy with the results of his work and will be happy to recommend O’Shea Plumbing to my friends”.