Roger’s previous plumber had closed down his business and was not plumbing anymore, so when his taps started to leak he didn’t know who he could trust to work on his plumbing. Roger did some research on the internet and found a lot of positive reviews and recommendations for O’Shea Plumbing, which gave him the confidence to call O’Shea and trust them to handle his current plumbing problem.
Andrew and Dani arrived shortly after the call and introduced themselves and O’Shea Plumbing. Roger invited Andrew and Dani into his home and showed them the two taps he was having an issue with, as well as a loose-fitting on a separate basin.
Andrew measured the water pressure and had a look at the Hot Water Unit (HWU), in case there were underlying issues that caused these taps to fail. It turned out that the existing HWU was very old. Roger mentioned that he would love to get rid of his old storage HWU and replace this with a brand new continuous flow HWU, but would like us to fix the taps before we talk any more about a new HWU.
Andrew provided options to attempt to fix the downstairs basin mixer and sink mixer, as well as providing options to replace each of the taps. Andrew also noted that if Roger wanted us to go ahead with works, that he would attempt to tighten the loose-fitting at no extra charge (subject to there being no other issues with said tap). Roger chose to replace both taps so Dani and Andrew went to work.
With the three jobs quickly completed, Roger changed the subject back to the new HWU and asked for a quote. Andrew provided Roger with the information he needed to make an informed decision on a new HWU, including information about upsizing of the gas pipe to supply enough gas supply to new HWU. Roger said the price was a little higher than he expected, so he was going to get another quote to be sure.
The very next day Roger rang up and said that he would like to go ahead with the new HWU. He also asked if O’Shea could provide another quote to renew the entire gas pipe as the existing gas pipe was made of galvanised iron, meaning it was only a matter of time before this would split causing a gas leak.
Jarrett (O’Shea Plumbing Service Manager) went straight over to provide an updated quote to renew gas pipe as Andrew was busy on another job. This quote was very quickly approved and materials were ordered to arrive the very next day.
The next day the old HWU was replaced with a new continuous flow HWU and all gas fixtures had been renewed with copper in appropriate sizing. All the work was tested to guarantee that it was sound and that there were no gas leaks.
Roger was so happy that the entire O’Shea Plumbing team made him feel that he was the most important client we had and gave him all of the information available without over complicating it.
If you want to experience a professional plumbing service in Melbourne, contact the team at O’Shea Plumbing on (03) 9888 2887.