Is O’Shea Plumbing an Emergency Plumbing Service?
Published in Blog, 27th May 2020
O’Shea Plumbing certainly does carry out a lot of emergency service domestic plumbing jobs. We realise how important it is to deliver a fast response to calls both from our existing clients and from the wider community. The importance of having a fast response is not only to get the clients services up and running as soon as possible, but it also is critical to minimise any damage that can be caused as a result of the blockage, broken pipe, burst hot water heater, gas leak in Melbourne, etc.
At O’Shea Plumbing, we DO provide an emergency service seven days a week during normal working hours. We DON’T offer 24-hour after-hours service, as we find that it is difficult to do this whilst at the same time complying with the requirements of giving our valued plumbers the required number of hours rest between completing an after-hours job and starting work the next day.
This rest period is a requirement of Worksafe Victoria; an employee must have this break between an after-hours call out and recommencement of work. If an employee does not have the required amount of rest, there is an increased risk of an accident due to fatigue.
At O’Shea Plumbing, the safety of our team members is the top priority. As an alternative to going out on an after-hours call out, we regularly give our clients – or any member of the public who calls us – advice on how to make the situation safe until we are available to investigate and fix the issue (e.g. how to turn off an isolation valve, turning the gas off, or how to relight a hot water unit, etc.). Lawrie (owner of O’Shea Plumbing) has done this via FaceTime, which has proved very helpful in making sure that the client is doing the correct thing and making the situation safe.
Maybe in the future we can offer our client a 24-hour service, but in the meantime, whenever we do a service call, we are always discussing preventive maintenance with our clients and asking them to keep an eye out for issues that could be potential problems. We all know the importance of having our cars serviced, and to carry out any repairs that are recommended by our mechanic, and if you don’t, then your car will break down and leave you stranded. The same applies to your house, if you don’t keep up regular servicing and recommended repairs then it will break down, potentially resulting in expensive after-hours repairs. In addition to preventative maintenance, the fitting of hot and cold water pressure reduction valves is very important reducing the risk of burst pipes, mixer taps failing or burst flexible connectors.
If you require an emergency plumber in Melbourne give the team at O’Shea Plumbing a call on (03) 9888 2887. We’ll Come Running!