Published in Case Studies, 1st Mar 2019
This next case study involves ‘Katie’ from Brunswick, VIC. She initially called the O”Shea Plumbing office and spoke with ‘Kelly-Anne’ (our friendly administrator at our Mount Waverley,VIC head office ). Katie’s gas hot water unit had failed and she was after a quote for a new ‘Rinnai’ hot water unit.
Our plumber ‘Richard’ was dispatched from our Bundoora,VIC depot. He provided quotes and options in replacing the system – which included a new gas pipe back to the gas meter. Katie happily accepted and Richard quickly set about organising the job.
Richards ordered materials from ‘The Plumbing Supplies Coop’ in Preston, VIC. ‘Leo’ (our trusted electrician from Hawthorn, VIC) was also booked in order to fit an external powerpoint. The completed works were pressure tested for gas leaks. With results proving that all was gas-tight, the new hot water system was commissioned and a Certificate of Compliance was issued.
All in all, Katie was incredibly pleased to be enjoying hot water with minimal delay. Her home is now equipped with a reliable and efficient ‘Rinnai Infinity 26’ hot water unit. Katie was so thrilled with the service at O’Shea plumbing that she gave our plumber Richard a five-star review on Google!