Published in Case Studies, 6th Sep 2019
‘Don’ from Lilydale VIC required the services of a plumber and found that O’Shea Plumbing had a lot of good reviews on Google. So he rang up the Mt Waverley office VIC to request a plumber to come and have a look at the multiple plumbing issues he had.
Our Service Manager Jarett , arrived on site and introduced himself and the company. He explained what to expect in terms of the services provided by O’Shea Plumbing. After this, Jarrett asked Don to point out the plumbing issues in/around his house and what he needed fixing.
Jarett spent some time in providing Don with viable solutions concerning the works required. This started from a basic fix, all the way through to the most comprehensive approach. Don and Jarrett came up with a custom quote where Don got to choose the option dependent on the particular issue.
Jarett organised plumber Andrew (from the Wantirna VIC depot) to collect the required materials to complete all jobs. Andrew arrived at Don’s property at the time that Jarrett said he would. He went about changing inlet valves on two toilets, installing a new beautiful ‘goose neck’ mixer tap to the kitchen sink, as well as installing a new garden tap and a water pressure reduction valve at Don’s water meter.
Initially, Don had said that “after his experience he had with other ‘tradies’ he was really worried that he was going to be taken for a ride again”. With O’Shea Plumbing, Don had control over what he wanted fixed and how. O’Shea Plumbing provided Don with options on all plumbing issues and explained the pros and cons of each. At the end of the day, It was Don’s decision on which course of action to take and he was incredibly pleased with the result.