Published in Case Studies, 24th Sep 2018
This following case study involves Mrs Taylor of Thornbury, VIC. When Mrs Taylor first contacted us she divulged that on (previous occasions) she had encountered some bad experiences with tradespeople (from rival companies). We told her that we would send over one of our professional plumbers, by the name of Andrew. We reassured her that he would check out her tap problems thoroughly – providing her with an array of options and fair prices.
Andrew discussed and explained everything in depth with Mrs Taylor, to her great satisfaction. He only ‘made the call’ to proceed after she gave her explicit approval. We are very pleased to report that the tap repairs went exceedingly well. As a very efficient plumber, Andrew was soon on his way to his next job!
Not long after, Mrs Taylor rang the office of O’Shea Plumbing and spoke to Lawrie, our owner/operator. She said she was very happy, and made a point of being grateful for Andrew’s work. She also told Lawrie that she would be pleased to “spread the word” to anyone that she knows – advising them to use O’Shea Plumbing for all their plumbing needs!