Published in Case Studies, 5th Aug 2019
‘Carlos’ runs a very cool and popular bar, just off Chapel Street in Windsor VIC. He rang O’Shea Plumbing (from Mount Waverley VIC ) because the Overflow Relief Gully (ORG) on his commercial premises was overflowing. Our plumber Andrew was on a gas renewal job in Malvern VIC when the call came in. He was asked if he could pause what he was doing to go and check out the blockage.
Upon arrival, Andrew introduced himself and explained in-depth the service that O’Shea Plumbing provides. Andrew went about checking other sections of the sewer to see if he could ascertain the approximate location of the blockage. This would not only make the job easier for Andrew, but the potential benefits would stand to curb unnecessary expenditure.
Andrew found the approximate location of the sewer blockage and presented Carlo with some options in order to clear this. Carlo asked if Andrew could please use his cable machine and do his best about clearing the drain. Within two hours of the initial phone call, the blockage was cleared and Carlo was a very happy man.
Not only did Andrew clear the blockage (which seemed to him to be the result of years worth of build-up of grease and grime solidifying in the trap of the ORG), but Andrew advised and suggested actions that they could take to limit the amount of material building up in the drain in the future. That’s a level of care and attention-to-detail that is associated with the work of O’Shea Pumbing’s crew, across-the-board.