Plumber Endeavour Hills
Published in Case Studies, 31st May 2019
‘Walter’ is an elderly gentleman who lives with his wife in Endeavor Hills, VIC. He has contacted our O’Shea Plumbing office (at our Mount Waverley HQ) a couple of times in the past. The first instance was for assistance with a sewer blockage, and the other for a tap install. He called up at about lunchtime after his wife has noticed that there is a leak under the kitchen sink (not the tap O’Shea Plumbing installed).
Andrew received notification from the Mt Waverley VIC office regarding Walter’s issue and had just finished up installing a toilet in Glen Waverley VIC. Andrew quickly rang Walter to see if he was home (as Andrew figured he could squeeze in a visit to Walter’s property before his next job).
Upon arrival, Walter told Andrew that he was concerned that he would need a new tap set and was worried that he could not afford it. If this were to be the case, he and his wife would have to put up with a dripping tap for a couple of weeks!
Andrew quickly diagnosed the issue. He offered Walter another option in performing a tap service. Walter was under the impression that a service is just changing the washer between the spindle and breach. O’Shea Plumbing offers a much more comprehensive tap service than what is typically provided by competitors.
A Tap Service from O’Shea Plumbing includes:
- changing washer using a brass washer
- changing body washer
- changing o-rings
- clean and repack spindle with high-quality tap lube
- check and reseat tap, if required
- measure water pressure and temperature
Needless to say, Walter was grateful that Andrew offered alternative solutions. This included solutions other than replacements to parts. Unfortunately, this seems to be a common trend in today’s disposable society, ie. to source a new one without even trying to fix the old one.
Andrew left Walter with a drip-free kitchen sink tap, with the spindle being able to be turned on with more ease than before. This is exactly the kind of cost-effective and practical outcome that we set out to achieve for our clients at O’Shea Plumbing.